Welcome to the official Schmatz Beer homepage.

FAQ

Categories

Shipping

How long will it take to get my order?

Open tab

Shipping usually requires 3 to 5 working days.

Do you ship overseas?

Open tab

Currently we unfortunately do not ship outside of Japan. But, we are getting there soon!

What shipping carriers do you use?

Open tab

We usually ship through Sagawa or Kuroneko Yamato.

Will I receive tracking information with my order?

Open tab

We will send a tracking number to the email address provided at checkout.

My order arrived damaged, now what?

Open tab

We make every effort to ensure the product you order is securely packaged for a nice, smooth ride to your doorstep. But there are of course occasions when things go awry and problems arise. If your product arrives damaged, please contact us. Please note that emailing us an image of any damage/defect on a product will speed up the return process.

I have not received my order, what gives?

Open tab

If you have not received your order or tracking number, please contact us

Returns

Can I return my product?

Open tab

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age Verification

You must be 20 or older to visit this website. By clicking "ENTER" below you agree that you are old enough to access this site.

Search

Shopping Cart

Your cart is currently empty.
Shop now