Welcome to the official Schmatz Beer homepage.

Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Beers are exempt from being returned

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@schmatz.shop.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@schmatz.shop and send your item to: Nakameguro Ekimae Building 3F, Kamimeguro 1-22-4, Meguro-ku, Tokyo, 13, 1530051, Japan.

Shipping

To return your product, you should mail your product to: Nakameguro Ekimae Building 3F, Kamimeguro 1-22-4, Meguro-ku, Tokyo, 13, 1530051, Japan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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