FAQ
Categories
Shipping
Do you ship alcoholic products outside of Tokyo?
Unfortunately, we are currently only shipping our beers within Tokyo. Our merchandise products however are available everywhere across Japan and internationally.
How long will it take to get my order?
The shipment will take usually 3-5 working days.
Do you ship overseas?
Yes, we can deliver all around the world, except that our beers are limited to within the Tokyo area for now. Shipping costs will apply, and will be added at checkout.
What shipping carriers do you use?
Our domestic shipping will be handled by Kuroneko Yamato. For international shipping we use DHL.
Will I receive tracking info with my order?
Tracking information will be sent via email to the address provided during checkout.
My order arrived damaged, now what?
We make every effort to ensure the product you order is securely packaged for a nice, smooth ride to your doorstep. But there are of course occasions when things go awry and problems arise. If your product arrives damaged, please contact us. Please note that emailing us an image of any damage/defect on a product will speed up the return process.
I have not received my order, what gives?
If by chance you have not received your order and you have not received a tracking ID, please contact us so we can investigate further.
Returns
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
General
Why do you only offer one beer style?
We are offering Sommerhase as limited spring beer release. We will be listing more styles in the coming months.
What is the sediment at the bottle of the bottle?
In most cases, the dead or dormant yeast cells collected at the bottom of your beer bottle have very little effect on the flavor of the beer. Yeast often makes the beer appear cloudier, especially when it's poured in a clear glass, but that is about it. However, with some styles of wheat beer, the yeast does enhance the flavor of the beer, usually making it a bit spicier. This flavoring is strengthened if the yeast is mixed in with the beer as it is being poured. A popular example of this is the German-style wheat beer hefeweizen.
Do you sell food?
Right now we do not have the intention of selling Schmatz food products on this website.
What are the available payment methods?
We except VISA, Master Card and American Express. The payment will be confirmed once the order is approved.