Welcome to the official Schmatz Beer homepage.

FAQ

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Shipping

How long will it take to get my order?

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The shipment will take usually 3-5 working days.

Do you ship overseas?

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Yes, we can deliver all around the world, except that our beers are limited to within the Tokyo area for now. Shipping costs will apply, and will be added at checkout.

What shipping carriers do you use?

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Our domestic shipping will be handled by Kuroneko Yamato. For international shipping we use DHL. 

Will I receive tracking info with my order?

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Tracking information will be sent via email to the address provided during checkout. 

My order arrived damaged, now what?

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We make every effort to ensure the product you order is securely packaged for a nice, smooth ride to your doorstep. But there are of course occasions when things go awry and problems arise. If your product arrives damaged, please contact us. Please note that emailing us an image of any damage/defect on a product will speed up the return process. 

I have not received my order, what gives?

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If by chance you have not received your order and you have not received a tracking ID, please contact us so we can investigate further.

Returns

Can I return my product?

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We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

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